Role: Telephonic Case Manager

Spiritual comfort

spiritual care

Adhere to physical distancing recommendations

infection precautions

Personal response of ill community members

sickness/injury care

Give sick household members their own room and have only one member care for them

sickness/injury care

Interpersonal support; hydration, nourishment, exercise, sleep; limit media, limit substance use


Symptom relief/palliative care

end of life care

ACE inhibitors/ARBs* in high risk patients (*ACE inhibitors – angiotensin converting enzyme inhibitors and ARBs – angiotensin-receptor blockers)

medication coordination/ordering

Prescribed/recommended/over-the-counter medications

medication action/side effects

When and how to notify providers


Transmission routes and sources

infection precautions